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Moving Towards Waiter less Solution
Zack’s Kitchen at USA is new restaurant concept launched by Zack’s. Furnished with 143 seats this
4000 square foot space restaurant specializes in wide varieties of cuisines including crafted
seasonal offerings, stone oven pizzas, burgers along with extensive selection of wines and local
Unlike traditional processes at restaurants, the incredible decentralized operation of this
restaurant includes all food orders that originate from the same kitchen. Apart from ordering
food from the kitchen grill, the customers also have the options to order various categories of
cuisines like sushi, desserts, cheese and charcuteries along with caribou coffee with service
delivery on tables of the customers.
As a fine dine restaurant, Zack’s Kitchen offers varieties when it comes
to food and drink options for the customers to enjoy in its large space. However, the
restaurant seeks solution to overcome its challenges of streamlined services such as
Managing an entire decentralized food and drink concept with 143 seats and 28 tables
with 2 bars while receiving the orders from all the sides.
Maintaining high level of service along with quality to provide a good in dine
experience to customers.
Analyzing the factors, eMenu came up with solutions to simplify the
challenges occurred to the services of the restaurants which include
Options for the customers to order food and beverage from customized iPad digital menus
which include mouthwatering visuals of cuisines along with complete integration with the
POS of the system.
Providing convenience to customers enabling every option available with a single touch
on the digital menu thus setting out a remarkable experience to them.
The multi featured digital menu serves to enhance the trends of the
hospitality industry. While on the other hand Zack’s Kitchen operates with 2 servers with
just single supervisor.
Revolutionizing the ongoing restaurant trend, the eMenu now offers more
controls to the guests of the restaurants.
Managing the workflow by minimizing the waiting time of the customers
regarding their order placement.
Providing ultimate gateway to the guests for payments along with the
options to pay the bills at their table itself through credit card.
Increases 10% sales of the low ordered meals through scrumptious
Leads operational effectiveness of the restaurant by augmenting
table turnover by 10 minutes.
Increments 25% revenue by cross-selling by including visuals,
detailed menu information with featured wine pairing.
Providing ultimate guest satisfaction through varieties of
engaging rejuvenating factors such as games, leisure and many more variants.